Dear customer,
In the event of a dispute, any consumer residing in Portugal or the European Union may exercise their right to complain to an official, third-party and impartial entity in the process. Mariaida provides all the necessary information to be able to exercise this right.
If, for any reason, you are dissatisfied with your purchase in our online store, you can resort to an Alternative Dispute Resolution (ADR) Entity , as per the list below:
- Lisbon Consumer Conflict Arbitration Center
- CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
- CNIACC – National Center for Information and Arbitration of Consumer Conflicts
- European Commission
Additionally, you can formalize your complaints and claims related to purchases made in our online store, using the following contact methods:
- Email : geral@theaidahomeliving.com
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Helpline : +351 912 101 315 (National mobile network call)
- Opening hours: 10:00 to 18:00 , weekdays.
For more information about these processes, we recommend consulting the website of the Directorate-General for Consumer Affairs : www.consumidor.pt .
What is alternative consumer dispute resolution?
This is a mechanism that allows any consumer to resort to official entities to resolve conflicts with traders, without having to initiate legal proceedings. This method is:
- Faster : Solutions are reached in less time than in court.
- Less formal : Simplified procedures.
- More economical : Reduced costs for both parties.
What is the role of these entities in resolving the conflict?
These entities act as intermediaries between the consumer and the trader who is the target of the complaint, and may:
- Impose a solution : Determine an outcome that is binding on both parties.
- Facilitate an agreement : Promote an amicable understanding between the parties.
This method ensures that consumer rights are protected in a fair, fast and accessible manner.