Resolution of Disputes Online
Estimated customer,
In case of dispute, any consumer residing in Portugal and the European Union may exercise your right to complain to an official, third-party and impartial entity process. In this context, Mariaida provides all the information to be able to exercise the your right of complaint.
If for any reason you are dissatisfied with the purchase made in our online store, you can appeal the one Entity of Resolution Alternative of Disputes (RAL) of consumption, according to the listing below:
- Center of Arbitration of Conflicts of Consumption of Lisbon
- CIAB – Center of Information, Mediation and Arbitration of Consumption (Court Arbitral of Consumption)
- CNIACC – Center National of Information and Arbitration of Conflicts of Consumption
- Commission European
You can also formalize your complaints and claims regarding purchases made on our online store, contacting M via email geral@theaidahomeliving.com or helpline +351 912101315 (National mobile network call) available from 10:00 to 18:00 us days useful.
To check more information about these processes, we also suggest consulting the website from the General Directorate of Consumer: www.consumidor.pt.
THE what and the resolution alternative of disputes of consumption?
This is a mechanism that allows all consumers to resort to entities officers what may assistant in the resolution of any conflict with an entity merchant, without before to be necessary open one process litigious in Courts.
Which the paper of these entities in the resolution of conflict?
These entities act as intermediaries between the consumer and the trader who is target of the complaint. The intermediary may impose a solution on both parties, or try to bring them together to be able to reach a solution. The resolution alternative of disputes and, put standard, less expensive, less formal and more fast of what the via judicial.