Online Dispute Resolution

Resolution in Disputes Online

Estimated client,

In the event of a dispute, any consumer residing in Portugal and the European Union can exercise your right to complain to an official, third-party and impartial entity to the process. In this context, Aida provides all the information to be able to exercise O your right in complaint.

If for any reason you are dissatisfied with the purchase made in our online store, you can to resort The one Entity in Resolution Alternative in Disputes (RAL) in consumption, according to The listing below:

You can also formalize your complaints and complaints regarding purchases made at our online store, contacting Aida via email or helpline +351 912101315 (National mobile network call) available from 10:00 to 18:00 us days Useful.

To check more information about these processes, we also suggest consulting the site from the General direction of Consumer:

O what It is The resolution alternative in litigation in consumption?

This is a mechanism that allows all consumers to use entities officers what can assistant at resolution of any conflict with an entity merchant, without before to be necessary Open one process litigious in Courts.

Which O paper of these entities at resolution of conflict?

These entities act as intermediaries in between the consumer and the trader who is target of the complaint. The intermediary may impose a solution on both parties, or try to bring them together to be able to reach a solution. The resolution alternative in litigation It is, per standard, any less expensive, any less formal It is more quick of what The via judicial.